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Refund Policy

Mai Tai Refund Policy

Mai Tai Travel ("Mai Tai" or "we") try to ensure that we only promote Deals that our Members will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which Mai Tai may provide refunds to our Members ("Member" or "you") in respect of a specific Deal.

Mai Tai complies with the ADMA (the Association of Data-Driven Marketing & Advertising) Code of Conduct which requires honesty and fairness when dealing with customers.

Aiming to build consumer confidence by setting standards of best practice and ethical conduct, the Code exists to promote the highest standards of business practice and encourage consumer confidence in making purchases at a distance; Encompassing fair trading, channel regulation and privacy principles.


It is noted that Australian Consumer Law (which is part of the Competition and Consumer Act 2010 (Cth)) provides for certain statutory guarantees, which cannot be excluded, restricted or modified by us. These warranties are in in addition to any voluntary warranties provided by Mai Tai. Nothing in this Refund Policy affects your rights under the Australian Consumer Law or similar legislation regarding statutory guarantees to the extent those rights cannot be excluded.

General Provision

Bookings may be cancelled within with a full refund provided that cancellation occurs strictly within 48 hours from the time of booking. Otherwise, Offers purchased from Mai Tai are not refundable after purchase due to a cancellation at the request of the purchaser. However, Mai Tai will provide a refund where:

  • *   we are required by law to do so;
  • *   we have made a mistake in advertising an offer that fundamentally misstates the product or service that is the subject of the offer;
  • *   prior to the redemption of the offer during the validity period as provided in the fine print of that offer, the provider of the offer ceases trading or ceases to provide the subject matter of the offer.

Circumstances that DO NOT qualify for Refunds

For the avoidance of doubt, except as set out above where bookings are cancelled within 48 hours from the time of purchase, the following are circumstances that DO NOT qualify for refunds:

  • *   where you have contacted Holiday Centre after the conclusion of the voucher validity period. All refund requests must be submitted in writing while the offer is still valid
  • *   where you have failed to read the Specific Terms and Conditions of the offer (located under 'The Fine Print' section on our Website on the day of the offer), and the General Terms and Conditions; or
  • *   if you change your mind after you have purchased an offer (for whatever reason);
  • *   if you are unable to obtain your preferred time to experience the offer (unless seeking a refund pursuant to the Mai Tai Booking Guarantee); or
  • *   if you lose or misplace your travel voucher or booking confirmation; or
  • *   if the merchant on behalf of whom we are advertising the offer does not honour the terms of the offer because you have failed to present the voucher on redemption; or
  • *   if you cannot redeem the offer prior to the end of the redemption period due to travel commitments; or
  • *   if you cancel a scheduled booking such that the cancellation voids the voucher in accordance with the merchant’s cancellation policy
  • *   if the Deal experience did not meet your general expectations (for whatever reason);
  • *   if you have had a dispute with the business on behalf of whom we are advertising the offer; or
  • *   if the Business does not have availability to redeem your voucher because you have not attempted to make a booking within a reasonable period of time (as determined by Holiday Centre) from the expiry date.

Accidental Purchases

Any accidental voucher purchases will incur a processing fee but genuine mistakes will be refunded

Submitting a request for a Refund

A request for a refund must be submitted via the form located on the `Contact Us` page of the Mai Tai Website. All Members requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of an offer.

Mai Tai will verify

Mai Tai will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Mai Tai may also ask you (by phone or email) to provide additional information in relation to the refund request.

Mai Tai may refuse request

In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, Mai Tai may, in its absolute discretion, refuse a refund request. Mai Tai is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.

Refund to Credit Card

The refund will be credited to the Credit Card used to purchase the offer. Any refund provided by Mai Tai is in no way an admission of liability by or on behalf of Mai Tai or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.

Change to Policy

Mai Tai may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will constitute acceptance and acknowledgment of the terms of this Policy.

Contact information

Any feedback or questions regarding this Policy should be emailed to and addressed to the Chief Operating Officer.

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